Privacy Policy

Last updated: 3 October 2026

This policy explains how Rive (“we”, “us”) handles personal information when you visit this website, request a demo or a call, or chat with us. Rive is based in Yerevan, Armenia. If you have any questions, email support@rivepos.com.

This policy covers the website only. Information you enter into Rive products (Terminal, Back Office, Kitchen Display) as a customer is covered by the terms you accept when you sign up.

What we collect

• Demo and call requests. Your name, phone number, business type and, if you choose to give them, your email and venue name. We also record which page you sent the request from and any campaign tags in the link you followed.
• Live chat. If you open the chat, the messages you send and the technical details our chat provider needs to run it, such as your IP address, browser and the page you are on.
• Emails. Anything you send to us by email.
• Technical logs. Our hosting providers keep standard request logs (IP address, time, page requested) to keep the site secure and working.

We do not use advertising trackers or sell your information.

How we use it

• To contact you about your request, arrange a demo and answer your questions.
• To provide support and follow up on conversations you started.
• To keep the website secure and fix problems.

We process this information with your consent, which you give when you submit a form or start a chat, and in line with the Law of the Republic of Armenia on Protection of Personal Data.

Who we share it with

We use a small number of service providers to run the website. They only process your information to provide their service to us:

• Cloudflare: hosts and delivers this website.
• Railway: runs the server that stores demo and call requests.
• tawk.to: provides the live chat.
• Telegram: sends our team a notification when a new request arrives.

These providers may process information outside Armenia. We do not share your information with anyone else unless the law requires it.

Cookies and local storage

This website does not set cookies when you browse it. We remember your language choice in your browser’s local storage; this stays on your device and is not sent to us.

The live chat loads only when you open it. At that point tawk.to sets cookies so your conversation keeps working as you move between pages. You can read how tawk.to uses them in the tawk.to privacy policy. You can clear cookies and local storage at any time in your browser settings.

How long we keep it

We keep requests and conversations for as long as we need them to respond to you and follow up, and delete them when they are no longer needed. You can ask us to delete them sooner at any time.

Your rights

You can ask us to show you the information we hold about you, correct it, delete it, or stop contacting you. Email support@rivepos.com and we will reply as soon as we can.

Children

This website is for businesses and is not intended for children.

Changes to this policy

If we change this policy, we will update the date at the top of this page.